"165-Day Delay, Zero Accountability – A Disgraceful Experience with Hapag-Lloyd Canada Inc."

I am sharing this experience not only as a shipper who suffered significant financial and reputational harm at the hands of Hapag-Lloyd Canada Inc., but also as the founder of Eze.Reviews — a platform created to give consumers a fair and transparent space to document corporate failures like this.

What was supposed to be a simple 25-day shipment from Dubai to Halifax turned into a 165-day logistical nightmare. The ordeal was marked by unclear routing, poor communication, and outright refusal by Hapag-Lloyd to cooperate with even the most basic and lawful service of legal documents. Every attempt I made to resolve the matter amicably was met with silence, blame-shifting, and legal evasion.

The consequences for me personally and professionally have been severe — significant financial losses, breached contracts, and damage to my reputation. After discovering dozens of similar complaints against this company across various platforms, it became clear this was not an isolated incident but part of a disturbing pattern of institutional negligence.

To that end, I’ve launched a dedicated case summary and intake page on Eze.Reviews, both to hold Hapag-Lloyd accountable and to help others who have experienced similar treatment come forward. This listing is based entirely on documented facts and verified legal correspondence.

To anyone else who has been affected: you are not alone — and your voice matters.

Formal Notice of Legal Action and Public Accountability Platform
To Whom It May Concern at Hapag-Lloyd Canada Inc.:

After months of evasive conduct, deliberate deflection, and repeated failures to address even basic and reasonable inquiries — including your refusal to identify a proper address for service — I am left with no choice but to escalate this matter both legally and publicly.

Your handling of this shipment has been nothing short of disgraceful. Rather than take responsibility for what should have been a straightforward process, you deflected liability onto a booking agent, failed to disclose routing information, and consistently avoided meaningful engagement.

At every step, your organization displayed institutional indifference, operational negligence, and complete disregard for accountability.

Let me be clear:

I will not be ignored, dismissed, or buried under corporate silence.

I will not rest until full accountability is achieved — both in the courts and in the public record.

Legal Action
You are hereby formally notified that I am preparing to file a Statement of Claim against Hapag-Lloyd Canada Inc. This claim will seek:

Direct and consequential damages for breach of carriage obligations

Special damages for loss of contracts and income

Punitive and exemplary damages, as permitted under Canadian law, due to your deliberate bad faith and obstruction

Should you continue to obstruct lawful service, I will proceed through alternate methods permitted by the court and seek recovery of all associated costs.

Launch of Public Accountability Platform
Effective immediately, I have commenced the publication of a comprehensive documentation and accountability report hosted at:
🌐 www.eze.reviews

This platform is independently owned and operated by me, and was created as an alternative to monopolized review sites. All content is based on verifiable documentation and protected under Canadian law as fair comment on a matter of public interest.

The website will:
✅ Publish the full timeline of events, including shipping documents, correspondence, and legal notices
✅ Catalogue similar complaints and experiences from other shippers
✅ Provide a secure channel for others to share their stories and join in potential legal or collective action
✅ Serve as a repository of public reviews and complaints, including links to:

Trustpilot

HelloPeter

Reddit

BBB Canada — where you currently hold an F rating

In addition, the site will provide real-time updates on the legal process, a public counter of affected parties and claimed damages, and a growing repository of verified complaints.

Legal Basis
This initiative is conducted entirely within the framework of Canadian law and protected under Section 2(b) of the Canadian Charter of Rights and Freedoms, which safeguards the right to publish factual information and fair commentary on matters of public interest.

All posted content is:
✔ Factual and supported by documentation
✔ Reviewed for legal accuracy
✔ Open to correction upon verified request
✔ Hosted in Canada and governed by Canadian law

Final Opportunity to Cooperate
If Hapag-Lloyd Canada Inc. wishes to avoid continued public and legal escalation, I urge you to:

Provide the correct address for legal service

Acknowledge receipt of this notice

Engage in meaningful dialogue to resolve the matter

If you continue to remain silent, you can rest assured that neither the courts nor the public will.

Sincerely,
Frank Rayner
Founder – Eze.Reviews
CEO – All Trac Machinery & Leasing Inc.
📞 604‑476‑7777
📧 frank@alltrac.co

cc: Legal Counsel – Romain Viel, Connors Stilwell LLP